Terms & Conditions

TERMS AND CONDITIONS OF BUSINESS

1. This website is operated by Treasured Films. Where these terms and conditions use terms such as "we", "us" and "our" they refer to Treasured Films.

2. We offer this website, including all the information, tools and services available on it, on the condition that you accept these terms and conditions and the associated privacy policy available on our website. 

3. By visiting our website and/or purchasing something from us, you are deemed to have accepted these terms and conditions. 

4. You can view the most current version of these terms and conditions at any time by visiting this website page. We reserve the right to update, change or replace any part of these terms and conditions, without prior notice to you, by posting updates on this page. It is your responsibility to check this page on each visit to your website, read these terms and conditions and ensure you understand them before making a purchase.

GENERAL CONDITIONS

5. We reserve the right to refuse service to anyone, for any reason, at any time. 

6. Any content that you enter onto this website may be transferred unencrypted and involve transmissions over various networks and may involve changes in order to conform and adapt to the technical requirements of connecting networks or devices. 

7. You may not reproduce, duplicate, copy, sell, resell or otherwise exploit for commercial gain, or otherwise, any portion of any of the content on the website or any other part of the service that we offer on this website. 

8. Headings and titles used on this website are done so for convenience only. They do not constitute any part of the terms and conditions and will not limit or otherwise affect the terms herein. 

ONLINE STORE TERMS

9. Our website offers a range of products and or services for sale. Where we refer to an 'item' we are referring to a single product or service available for purchase on this website. 

10. We will take all reasonable care to ensure that the details displayed for a particular item offered for sale are correct at the time when the information was entered onto the system. 

11. Whilst care is taken to ensure that we display as accurately as possible appearances, colours, textures or finishes, what you will see on your computer monitor or equipment may differ and so we cannot guarantee that images are an accurate representation of the actual goods or services that you are purchasing.

12. We may not be able to accept your order due to one or more of the following reasons, or for a reason not listed below:

i) The item you have ordered is out of stock

ii) We cannot authorise your payment or have reasonable grounds to suspect your payment may be fraudulent

iii) There has been a pricing or product description error

iv) There is a system or procurement failure

v) You have failed our customer validation checks

vi) You have failed to confirm that you are aged 18 years or over.

13. When you place an order you will receive an email confirming the details of your order. This email is not confirmation that your order has been accepted by us.

14. Your order will only be accepted by us once your goods have been dispatched.

MODIFICATIONS TO OUR SERVICE AND PRICING

15. Prices for items are subject to change without notice. 

16. We reserve the right to, at any time, modify or discontinue any part of the service that we offer, or any part of content thereof, without any notice to you. 

17. We accept no liability to you or to any third-party for any modification, price change, suspension or discontinuation of the service. 

DELIVERY

18. During checkout, you may be presented with one or more options for delivery. Where an estimated timescale for delivery is provided, this is an estimate only and your items may be delayed in being received due to circumstances beyond our control (such as a courier delay, or at busy times).

19. In the unlikely event that your package fails to be delivered, we will attempt to replace your item. If the item(s) is no longer in stock, we will provide a full refund. Please allow seven working days if package was due to be delivered within the U.K. and twenty one working days for International orders. Before we provide a replacement for a missing item, or a refund, we may ask you to provide a statement confirming that your expected item has not been delivered, in order for us to claim compensation from the relevant postal/courier service. Compensation amounts are limited as per the Delivery Rate you chose when purchasing your items at Checkout. For this reason, you are strongly advised to ensure that you purchase a Delivery Rate that provides adequate compensation for the items purchased.

20. Should any of your items arrive damaged, please contact us in the first instance. We may request photographs of both the damaged items and packaging.

ORDER CANCELLATION

21. If you wish to cancel an order you have placed you must contact us immediately to ascertain whether the items have been dispatched or not. Where they have been dispatched, you will need to return the item to us and you will be responsible for paying the cost of returning the items.

22. Where items have not been dispatched prior to a cancellation request, our refund policy will apply.

23. Where you have ordered a personalised, perishable or time critical item (such as food, newspapers, event tickets or e-vouchers) you may not be able to cancel for a full refund.

LIABILITY AND INDEMNITY

24. We shall not be liable for any direct, special, indirect or consequential or incidental damages including loss of profit or loss of opportunity as a result of the use of or the inability to use any items that have been ordered on this website.

25. You agree to indemnify us and our agents, officers, directors and employees, immediately and on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of any of our terms and conditions.

JURISDICTION

26. These terms and conditions shall be governed in accordance with English Law and are subject to the exclusive jurisdiction of the courts of England & Wales.

ENTIRE AGREEMENT

27. These terms and conditions combined with our published Privacy Policy (also available through this website) and Refund Policy (also available through this website) constitute the entire agreement between the parties and supersede any and all preceding and contemporaneous agreements between you and us whether written or oral.

GENERAL

28. Should any part-term or term be found to be unenforceable then the remainder of the terms and conditions shall continue to have full force and effect as if the invalidated term was not present.

29. Should any delay or failure to comply with our obligations under these terms and conditions arise where it is beyond our reasonable control, we will not be responsible to you for such delay or failure nor liable for any loss that you incur, howsoever caused.

EVENTS

30. Terms and Conditions of Ticket Purchase:

  • The ticket is proof of entry to the event or pre-purchased photo or signing opportunity.
  • Only one ticket is valid per purchased ticket.
  • The published ticket price for entry to the event or other ticket including photo ops with guests or autograph signing tickets etc., includes all ticketing and payment fees.
  • Tickets are not transferable and refunds or exchanges cannot be given unless due to the cancellation or postponement of a Treasured Films event. If the event is cancelled or postponed for any reason, a full refund will be given or tickets to the rebooked event if the ticket holder requests this.
  • Treasured Films reserves the rights to cancel the event should ticket sales prove inadequate to make the event viable. Notice of not less than 30 days will be given to the ticket purchaser. A full refund of the ticket price will be made without deductions.
  • Proof of purchase is required in the case of lost or damaged tickets.
  • Tickets may be exchanged for wristbands or other passes at the event or in the case of photo op or signing tickets will be checked against the booking lists and will be submitted on completion of the booked opportunity.
  • Tickets will be emailed within a couple of minutes on booking and receipt of payment. Please check your spam or junk folder. In the unlikely event of any issue with your order, please email us at info@treasuredfilms.co.uk for support.
  • Children under the age of 10 are admitted free of charge but must be accompanied by a paying adult and a free child ticket must be downloaded at the time of purchase of the adult ticket. Children/young people aged 10 to 14 may purchase reduced rate child tickets when accompanied by a paying adult. Proof of age in the case of free children’s tickets may need to be shown.
  • Children/young people under the age of 18 years are strictly prohibited from any film screenings rated 18.
  • Promoters of the Treasured Films show reserve the right to refuse admission or re- entry to any persons for any reason, for example in the case of conduct which is disorderly or unacceptable and similarly to remove any person from the event for any reason deemed unacceptable.
  • All Treasured Films guests are advertised as appearing subject to work commitments and no event ticket refunds will be given in case of guest cancellations for any reason. Photo op tickets or signing (autograph) tickets will be refunded in full in the case of guest cancellations.
  • All event information is correct at the time of publication on the Treasured Films website and/or social media channels and may be changed without notice should this become necessary.
  • The Promoter/Venue Owner may use the ticket holder’s image or likeness in any live or recorded video display, photograph or picture and by entering the event you consent to be photographed, filmed or otherwise recorded. Your entry constitutes your consent to such photography, filming or recording for any use in perpetuity in connection with the production of Treasured Films’ events.
  • Photographs taken for your own use are allowed but please obtain written permission from the organisers to take audio or video recording during the event. The promoters and organisers of Treasured Films reserve the right to use any photographs, video or other recordings taken by attendees at Treasured Films events and which are subsequently uploaded to social media.
  • Treasured Films or venue may cancel, postpone, or interrupt the event due to reasons beyond their control, for example adverse weather, situations deemed as dangerous, etc.
  • Ticket Holders agree to any bag checks or searches on entry or re-entry to the event for any items prohibited in UK law including but not limited to weapons, controlled, dangerous and illegal substances.
  • The Ticket Holder voluntarily assumes all risk and danger incidental to the event whether occurring prior to, during or subsequent to the actual event, including any death, personal injury, loss, damage or liability.
  • Personal information e.g. address, email addresses is collected from Ticket purchasers in order to facilitate ticket purchase or other services available. This information is collected and used in accordance with Data Protection law and our Privacy Policy and will not be shared with other parties.
  • Essential carer tickets may be available subject to providing evidence e.g. qualifying benefits, please email info@treasuredfilms.com.
  • Purchasers of tickets who are under 18 years of age need to have parental consent before purchasing tickets and purchasing tickets on our website implies and certifies that the purchaser is at least 18 years old and accepts these terms and conditions.
  • Should you have any dispute or complaint please email us at: info@treasuredfilms.co.uk and we will aim to reply to you within 48 hours and resolve the issue within 5 days.
  • Tickets are provided by authorised ticket agent Unity Fields on behalf of Treasured Films.

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Email: info@treasuredfilms.co.uk

Treasured Films Ltd registered number 14083262